Coordinator - Business Office

Description
General Statement of Duties:

Responsibilities for this position include performing a variety of advanced accounting operations requiring the application of accounting / business office practices, policies and procedures. The incumbent will identify and solve complex problems using analytical and problem solving abilities. Uses independent judgment within established parameters. Maintains confidentiality regarding all matters pertaining to the Business and Finance division. Reports to the Assistant Bursar.

Essential Duties & Responsibilities:

• Acts as Team Leader by supporting the office with third-party billing and refunding duties.
  
• Resolve Veterans Affairs - Chapter 33 student account over-payment issues.
  
• Maintain the VA Open Debt Listing of all open Chapter 31 and Chapter 33 school debts.
  
• Verify and post Webster University's designated Yellow Ribbon share onto eligible student accounts.
• Prepare complex student account audits and analyzes student account credit balances to determine best course of action.
• Examines and processes appropriate paperwork related to third-party billing and refunds.
  
• Communicates with parents, students and staff related to billing and collection, financial aid, and refunds processes and policies under FERPA guidelines.

• Play an important role in the handling of BankMobile and manual check refunds.
  
• Monitor stale dates on refund checks and suggest necessary course of action.
  
• Collaborates with Financial Aid to return aid due from refund reversals.
• Proactively and independently, handle tuition account problem resolution.
• Independent thought required to identify accounts requiring problem resolution in registration, tuition billing, application of financial aid, and refunds.
• Maintain a working Standard Operating Procedures for own duties, as well as the VA Ch33 Post 9/11 program as a whole.
• Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

Location:
Webster Groves Campus-WEBG

Minimum Qualifications
Functional/Technical Skills*

• Incumbent must have knowledge of accounts receivables, third-party billing, refunds, Veterans Affairs Ch33 Post 9/11 program rules and regulations, financial aid and account collection procedures and practices.
• Must have effective problem solving, analytical, and conflict resolution skills.
• Ability to follow through on related matters.
• Ability to effectively communicate student account balance information with precision.
• Strong accounts receivable computer systems experience is necessary.
• Advanced knowledge of administrative software such as word processing, spreadsheets, file transfer, as well as file encryption.
• Excellent customer service abilities, including tact and diplomacy.
• Must encompass a large degree of organization, accuracy and reliability in analytical evaluations and reporting.
• Ability to maintain confidentiality regarding all matters pertaining to the business and finance divisions.
  

Requisite Experience*

• Two years of college coursework and/or a minimum of 4-5 years of relevant experience.
  

Preferred Qualifications
Functional/Technical Skills*

• Incumbent must have knowledge of accounts receivables, third-party billing, refunds, Veterans Affairs Ch33 Post 9/11 program rules and regulations, financial aid and account collection procedures and practices.
• Must have effective problem solving, analytical, and conflict resolution skills.
• Ability to follow through on related matters.
• Ability to effectively communicate student account balance information with precision.
• Strong accounts receivable computer systems experience is necessary.
• Advanced knowledge of administrative software such as word processing, spreadsheets, file transfer, as well as file encryption.
• Excellent customer service abilities, including tact and diplomacy.
• Must encompass a large degree of organization, accuracy and reliability in analytical evaluations and reporting.
• Ability to maintain confidentiality regarding all matters pertaining to the business and finance divisions.
  

Requisite Experience*

• Two years of college coursework and/or a minimum of 4-5 years of relevant experience.

Department
Business Office Clearance-BUSO

Special Instructions For Applicant


Physical Demands
Days 8:30a-4:30p with occasional evening and weekend hours.Within the normal range of an office environment; may be required to lift, push or pull 20lbs.

To apply, visit https://recruiting.adp.com/srccar/public/nghome.guid?c=1180715&d=ExternalCareerSite&prc=RMPOD3&r=5000865529706







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