Regional Business Office Manager - Internal Medicine Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)
University of Southern California (USC)
Location: Los Angeles, California
Internal Number: REQ20125848
Oversight of the daily operations of the primary care regional business operations Â patient access reps., office coordinators, new patient coordinators and continual collaboration with leaders to ensure service is consistent, thorough and aligned to meet the operational goals of Ambulatory Services to support industry leading revenue cycle and ambulatory clinic operations. The Regional Business Manager is responsible for assisting with physician billing services. She/he will analyze, recommend, and implement policies and procedures that drive efficient and effective practices and workflows that support a defect-free account environment. Diligently work to minimize patient delays, authorization denials, ineligibility, and cancelations throughout the organization for Â primary care locations. Continually analyze technology improvements and enhancements to minimize rework and silos or redundant processes. Accountability to all cash collections and reconciliations, plus overseeing all scheduling, bump, cancelation, and Lumeon reporting responsibilities for the regional primary care locations.
Minimum Education:â¢Required: High School Diploma and/ or GEDâ¢Preferred: Bachelor's Degree in a related field.Minimum Experience/Knowledge:Required:â¢3-5 years of progressive experience as a Lead/Supervisor or Manager in ambulatory, hospital revenue cycle and/or Patient Access roles.â¢Detailed knowledge of California health care and extensive skills of contracts, insurance and authorizations. Effective interpersonal and communication skills,â¢Ability to adapt to multiple and changing priorities,â¢Working knowledge of managed care, (i.e. Medicare, Medi-Cal, Anthem other commercial payors and all related federal and state regulations and requirements)â¢Knowledge of government and insurance payors admission and billing regulationsâ¢Ability to learn and work with various computer software programs as well as the ability to manage software projects.Preferred:â¢Proven leadership experience developing and implementing functional operations plans.Required License/Certification:â¢LA City Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date (Required within LA City only).
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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