Job Description:

• Post and reconcile daily online payment to student accounts (including deposits) and payments for events and gifts through the third-party vendor software.
• Balance and reconcile all daily cash receipts and prepare/scan bank deposits. Identify and rectify any discrepancies.
• Provide back-up for NSF check processing and prepare checks for re-deposit.
• Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
• Monitor and process refunds in a timely manner.
• Assist the Director of Student Accounts in making necessary adjustments to accounts as deemed necessary.
• Prepare invoices for all third-party and scholarship agencies for students as vouchers are received.
• Manage the student health insurance program with the Director of Student Accounts.
• Meet with students and parents in office and/or virtually to review account or set up payment plans.
• Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
• Work closely with many other offices on campus, specifically with Financial Aid and the Records and Registrations' Office.
• Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Perform cashier functions for various cash collection points across campus.
• Other duties may be assigned.

Required Qualifications:

• Associate's degree required
• One (1) to three (3) years experience in handling cash receipts, deposits or collections
• General accounting office experience and previous work on a computerized accounting system preferred
• Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
• Ability to maintain a high degree of confidentiality required
• Knowledge of higher education Accounts Receivable/Cash operation is preferred
• Knowledge of collection and credit law (i.e., Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
• Experience with an ERP system
• Excellent computer skills; specifically, advanced Microsoft Excel and/or Microsoft Access skills and Microsoft Office Word
• Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents

Applicant Portal URL: 4209

About Ashland University

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.

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