Job Description: Under the direction of the Director of Student Accounts, the individual will provide information on payment, billing and collection policies and procedures related to student account transactions. The individual will review student accounts for accuracy of information; resolves and corrects errors as needed. The individual will also need well-developed communication skills to diffuse difficult situations and communicate technical information. Interactions with others include students, parents, outside agencies and college departments regarding student accounts/disputes, and Controller's department staff concerning the interpretation of information on student accounts. Work results impact the accuracy, reliability and acceptability of further result