Student Accounts Representative, Cashier Focus - Business Office
Ashland University
Application
Details
Posted: 31-Oct-24
Location: Ashland, Ohio
Salary: Open
Internal Number: 6687
Job Description:
Under the direction of the Director of Student Accounts, the Student Accounts Representative, Cashier Focus, will provide information on payment, billing and collection policies and procedures related to student account transactions. This position will review student accounts for accuracy of information; resolves and corrects errors as needed. The Student Accounts Representative, Cashier Focus, will also need well-developed communication skills to diffuse difficult situations and communicate technical information. Interactions with others include students, parents, outside agencies and college departments regarding student accounts/disputes, and Controller's department staff concerning the interpretation of information on student accounts. Work results impact the accuracy, reliability and acceptability of further results beyond the immediate work section.
This position must handle sensitive financial matters in a manner consistent with the University's values and mission.
Post and reconcile daily online payment to student accounts (including deposits) and payments for events and gifts through the third-party vendor software.
Balance and reconcile all daily cash receipts and prepare/scan bank deposits. Identify and rectify any discrepancies.
Provide back-up for NSF check processing and prepare checks for re-deposit.
Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
Monitor and process refunds in a timely manner.
Perform account research related to payment swapping, write-offs, withdrawal, tuition calc. manually, special course fees, add/drop dates, financial aid recall, third party contracts, offsets.
Meet with students and parents in office and/or virtually to review account or set up payment plans.
Assist in monitoring payment plans and following up with students and/or third parties if delayed on plans.
Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
Work closely with many other offices on campus, specifically with Financial Aid and the Records and Registration Office.
Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
Perform cashier functions for various cash collection points across campus
Other duties may be assigned.
Required Qualifications:
High School diploma or equivalent; Associate's degree preferred
General accounting office experience and previous work on a computerized accounting system preferred
Excellent computer skills; specifically, advanced Microsoft Excel and/or Microsoft Access skills and Microsoft Office Word
Must possess excellent oral and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
Ability to maintain a high degree of confidentiality required
Ability to exercise sound judgment and the highest levels of ethics and integrity in connection with assigned duties is essential
Must handle sensitive financial matters in a manner consistent with the University's values and mission
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.