1. Engage with college staff, faculty, students, and community members in a friendly, professional, and empathetic manner, ensuring their needs and concerns are addressed promptly and effectively

2. Maintain clear and effective communication with customers through various channels, ensuring information is conveyed accurately and comprehensively

3. Work collaboratively with team members and other departments to ensure a seamless customer experience and address any escalated issues.

4. Stay updated on industry best practices and participate in ongoing training to enhance customer service skills and knowledge

5. Accept and process payments through various methods and maintain accurate records of all transactions

6. Adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure the protection of customer payment information, including secure handling, processing, and storage of sensitive data

7. Monitor and respond to departmental email and voicemail

8. Process daily deposits, ensuring accuracy and compliance with financial procedures

9. Support department specific duties (refunds, sponsorships, collections, payment plans, etc.)

10. Balance and reconcile assigned accounts and/or funds; investigate and resolve discrepancies

11. Provide support for month-end and year-end closing processes

12. Gather and summarize data; conducts research and analyzes financial information

13. Perform a variety of clerical duties, including drafting and managing correspondence, monitoring and replenishing office supplies, and maintaining accurate and organized records

14. Assist with special projects and other duties as assigned

G.E.D. or high school diploma and three years of relevant work experience; or a combination of work experience and education beyond high school totaling three years

About Central Piedmont Community College

Vision: Central Piedmont will be a champion of students, a catalyst for opportunity, and an exceptional provider of learning experiences that transform lives and strengthen our community. Our Mission To facilitate student learning, success and completion, Central Piedmont provides exceptional education and globally competitive training in an engaging, supportive environment. Our Values Student-Centered, Collaboration, Excellence, Accountability, Equity, Courage. We are committed to students and learning. Student Success is the heart of everything we do. We are dedicated to the success of every student and employee, and we work hard to ensure a supportive, inclusive, and thriving campus environment.

Connections working at Central Piedmont Community College