Responsible for servicing student accounts, answering phones, emails, and in-person customer inquiries. Strong with change management. Serves as a one-stop solution for the customer. Takes ownership in solving customer issues and communicating with the customer and internal and external stakeholders as appropriate. Helps students setup payment plans and satisfy their financial obligations, including collections. Helps with scheduling stipends for students. Employee must provide excellent customer service and have strong problem solving skills. This position reports to the Bursar. Must work collaboratively with the Business Office, Online College, Financial Aid, Registrar, and other departments as appropriate. Education: Bachelor's Degree